Refund and Return Policy

At Nibasu Healthtech, customer satisfaction is our top priority.
We take great care in ensuring that all our skincare, derma, and healthcare products reach you in perfect condition.

This policy outlines the conditions under which refunds, replacements, or returns may be accepted.

Eligibility for Returns

Due to the nature of our products and International Shipping, returns are not accepted.

We will initiate a full refund for damaged or defective items.

Refund Policy

Refunds are issued only under these conditions:

• The ordered product is out of stock or unavailable

• You received a damaged, defective, or expired item and replacement is not possible

• The order was cancelled before dispatch

Once approved, refunds are processed within 5–7 business days via the original payment method.

How to Request a Refund

To initiate a refund, please contact us at:
nibasuhealth@gmail.com
+91-9990849293

Please include the following details in your message:

• Order ID

• Reason for return/refund

• Photo of product (if damaged/wrong/expired)

Our support team will respond within 24–48 hours with the next steps.

Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once shipped, the order cannot be cancelled.

• Refunds for cancelled orders will be processed within 3–5 business days.

Legal Disclaimer

All replacements and refund requests are subject to verification and approval by Nibasu Healthtech.
We reserve the right to decline a request if the product fails to meet the eligibility conditions listed above.

This policy complies with applicable Indian Consumer Protection (E-Commerce) Rules, 2020.