Refund and Return Policy

 

Refund & Return Policy — Nibasu Healthtech

At Nibasu Healthtech, customer satisfaction is our top priority.
We take great care in ensuring that all our skincare, derma, and healthcare products reach you in perfect condition.

This policy outlines the conditions under which refunds, replacements, or returns may be accepted.

Eligibility for Returns

Due to the nature of our products (skincare, healthcare, and pharmaceutical) and International Shipping, returns are not accepted.

This policy is in compliance with health and safety guidelines for pharmaceutical and cosmetic products.

Replacement Policy

If your product qualifies for a replacement, we will send a new item at no extra cost once the returned item has been verified by our team.

In some cases, we may request photographic evidence (e.g. damaged packaging, incorrect product) to process your replacement faster.

Refund Policy

Refunds are issued only under these conditions:

  • The ordered product is out of stock or unavailable

  • You received a damaged, defective, or expired item and replacement is not possible

  • The order was cancelled before dispatch

Once approved, refunds are processed within 5–7 business days via the original payment method.

How to Request a Replacement or Refund

To initiate a return or refund, please contact us at:
📧 nibasuhealth@gmail.com
📞 +91-9990849293

Please include the following details in your message:

  • Order ID

  • Reason for return/refund

  • Photo of product (if damaged/wrong/expired)

Our support team will respond within 24–48 hours with the next steps.

Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once shipped, the order cannot be cancelled.

  • Refunds for cancelled orders will be processed within 3–5 business days.

Legal Disclaimer

All replacements and refund requests are subject to verification and approval by Nibasu Healthtech.
We reserve the right to decline a request if the product fails to meet the eligibility conditions listed above.

This policy complies with applicable Indian Consumer Protection (E-Commerce) Rules, 2020.